Live Chat Software and Service
Unlike most chat companies, that either provide just software or just service via the use of another company’s software, we do both. We have our own software platform and employ our own agents. This enables us to innovate and respond to our customer’s needs much faster. This also results in greater cost saving for our customers and partners.
Pay for Performance Pricing
Our product/service is easy to evaluate since we only charge for each sales lead that we send to the customer. There is no minimum recurring charge and no long term contract, etc. Customers can try the product and if they don’t see the improved conversion stop using it without any penalty. However, other pricing models are also available if customer chooses so.
Agent Connect
After engaging and enabling initial contact through chat, the Agent Connect feature allows our agents to seamlessly connect the visitor to the business by phone. This results in improved conversion and user experience. This is particularly useful for businesses that rely on quick phone connect to close business, eg. plumbers servicing emergency situations or personal injury attorneys servicing accident victims.
Focus On Online Advertisers
Our primary goal is to improve conversion for online advertisers, and our chat product and service is developed with this in mind. Our product/service is not for customers that want to use chat for customer support.
Industry Expertise
We have conducted hundreds of thousands of chats for businesses in different business verticals, including the legal services vertical. We have significant insight into what works and what doesn’t for each vertical. We have developed script templates for each vertical that allow us to reuse this intelligence for new customers. Also we are looking at thousands of transcripts on an ongoing basis to add more intelligence to our system..
HIPAA Compliant
Our platform has added security and lead delivery functionality that will ensure protection of data covered by HIPAA. This is relevant for our medical customers like Plastic Surgeon, Dentists and Doctors.
Custom Branding for Partners (White Labeling)
For select partners, ApexChat offers custom branding. This allows our partners to promote and strengthen their own brand instead of promoting the chat provider.