Features |
Description |
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Cloud based SaaS platform
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No need to install, manage any software. Just insert a script and start using the software |
| Web based Agent dashboard | Our agent dashboard is designed for high volume, efficient chat processing. It is completely web based so you can process chats from anywhere and there is no need to download and install any software. |
| Pre-defined responses and scripts | Instead of requiring the agent to type every response our platform allows you to store pre defined responses that the agent can paste into the chat window with one click. |
| Customizable Pro Active Invites | The chat invitation that the visitor is presented has a customizable look and feel, messaging, animation style and timing. |
| Multiple chat agents | Multiple chat agents can monitor and process chats for your company |
| Chat routing based upon agent load and skill | When multiple agents are monitoring chats, the platform routes chats to agents based on agent load and skills. |
| Backup Answering Service | Chats that your agents cannot/do not pickup will automically be routed to and processed by our chat center. |
| Traffic and conversion reports | Customers get access to a customer portal where they can run and extract reports related to visitors, chats, and leads. |
| Custom Branding | Brand your chat window with your logo, pictures, contact information and more |
| Leave a message form | If live agent is not available your site visitor can fill an email form |
| SalesForce Integration | Our platform integrates with the SalesForce CRM system. |
| Auto Dealership CRM Integration | Our platform integrates with Automotive Dealership CRM systems. |
| Web services to pull and push data ApexChat platform | Customers can pull lead, visitor, chat, information from our platform. Also programmatically pause restart monitoring of their company. |
| Customizable Chat window | The look and feel of the chat window can be customized. Marketing and/or other messages can be placed. |
| Office Hour Tracking | Allows chat to behave differently during or after office hours. |
| Chat window in the customer web page | Our technology allows Chat Window to be part of the web page as opposed to a separate popup window. This helps bypass popup blockers that are present on many visitor’s browsers. |
| Agent Connect | While engaged in a chat the agent has the ability to connect the visitor to the advertiser by phone. |
| Web page push | Agents can push a web address into the visitor’s browsers |
| Dashboard Sound Alerts | Sound alerts notify the agent of incoming chats and messages. |
| HIPAA Compliant | Our platform has added security and lead delivery functionality that will ensure protection of data covered by HIPAA. This is relevant for our medical customers like Plastic Surgeon, Dentists and Doctors. |
call us 925-251-9100
Features
ApexChat has a feature rich, scalable, and customizable platform
